Care is continuous, software is episodic
Patients live with their health every day. Most clinic software only meets them at the appointment, then goes quiet.
Healthcare technology · London
The digital world where healthcare happens.
Cl.io is building the digital place where patients and the clinics that care for them meet — starting with an AI-native digital front door for independent aesthetic, hormone and longevity clinics.
A working prototype, validated against real patient enquiries in a live clinic. Pilots are opening now.
The problem
Healthcare has been digitised at the edges and left analogue in the middle.
Demand arrives at every hour
Enquiries land late at night and at weekends. Front desks are staffed for office hours, so intent cools before anyone replies.
The context never travels
What a patient explained in a message rarely reaches the consultation room in a usable form.
The idea
A place, not a program.
Clinics do not need another system to log into. They need the space between a patient's question and a clinician's time to be handled with care, consistency and speed.
Cl.io sits across that space. It listens to how a clinic communicates, carries context from first message to consultation, and gives small teams the responsiveness that used to require a much larger one.
Start where the relationship starts: the front door.
The first product
An AI-native digital front door.
Built for independent aesthetic, hormone and longevity clinics in the UK and UAE. Currently a working prototype, validated against real patient enquiries in a live clinic.
Answers enquiries in the clinic's voice
Responds to inbound questions about treatments, suitability and process with the tone and boundaries the clinic sets.
Qualifies before it books
Understands what the patient is actually asking for, and routes anything clinical or sensitive to a human.
Hands over with context
The team receives a readable summary of the conversation rather than an unread thread.
Works after hours
Enquiries that arrive outside opening hours are met immediately instead of waiting for the morning.
For clinics
Pilots are opening now.
We are working with a small number of clinics to shape the product around real practice. Pilots are hands-on and closely supported.
- Independent aesthetic, hormone or longevity clinics in the UK or UAE.
- A steady flow of inbound enquiries across web, phone and social.
- A small team that feels the cost of slow or missed replies.
- Willingness to shape the product with us during a pilot.
Who we are
Built close to the clinic floor.
Serena Galy
Founder
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Start a conversation.
Whether you run a clinic, invest in healthcare, or want to build with us — send us a message using the form and we will come back to you personally.